TERMS AND CONDITIONS OF NRI BAZAAR (“The Agreement”)
Welcome to nribazaar.com. Thank you for engaging our services on nribazaar.com at ‘http://nribazaar.com’ owned and operated by NRI BAZAAR located at 61, Codissia Road, Coimbatore, TN 641004. The following terms and conditions, govern your access to and use of the NRI BAZAAR website, including any content, functionality and services offered on or through www.nribazaar.com. The Company offers a service for package and mail forwarding from India to worldwide. By engaging our services and/or clicking to accept this Agreement or using or accessing any of the Company or related services, you agree to all the terms and conditions of the Agreement.
DESCRIPTION AND USE OF OUR WEBSITES
We provide visitors and registered users with access to the platform as described below.
Visitors. Visitors, as the term suggests, are people who do not register with us, but who want to explore the platform. No connection is required for visitors. Visitors can: (I) See all content available to the public on the platform; and (II) send us an email.
Registered users. Registered users can do all the things that visitors can do, and: (I) Buy products and services through the platform; (II) Access exclusive content reserved for registered users; (III) Create, access, manage and update their accounts on the platform; (IV) post comments and other content on the platform (collectively, “Registered User Content”); (V) Sign up for our different programs; (VI) Register for alerts and other notifications; and (VII) become part of the nribazaar.com community.
nribazaar.com is not required to accept any individual as a registered user and may accept or reject any registration in its sole and complete discretion. Also, nribazaar.com can disable any account at any time, including without limitation, whether it determines that a registered user has breached these Terms of service.
USER CONDUCT AND RULES
nribazaar.com’s community, like any community, functions best when its users follow a few simple rules. By accessing and using the Platform, you agree to comply with these conduct and rules (the “User Conduct and Rules”) and that:
- You will comply with all applicable laws in your use of the Platform and will not use the Platform for any unlawful purpose;
- You will not upload, post, e-mail, transmit or otherwise make available any content that:
- infringes any copyright, trademark, the right of publicity, or other proprietary rights of any person or entity; or
- is defamatory, libelous, indecent, obscene, pornographic, sexually explicit, invasive of another’s privacy, promotes violence, or contains hate speech (i.e., speech that attacks or demeans a group based on race or ethnic origin, religion, disability, gender, age, veteran status, and/or sexual orientation/gender identity; or
- discloses any sensitive information about another person, including that person’s e-mail address, postal address, phone number, credit card information, or any similar information.
- You will not “stalk,” threaten, or otherwise harass another person;
- You will not access or use the Platform to collect any market research for a competing business;
- You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
- You will not interfere with or attempt to interrupt the proper operation of the Platform using any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Platform through hacking, password or data mining, or any other means;
- You will not cover, obscure, block, or in any way interfere with any advertisements and safety features (e.g., report abuse button) on the Platform;
- You will not use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission; provided, however, we grant the operators of public search engines permission to use spiders to copy materials from the public portions of the Platform for the sole purpose of and solely to the extent necessary for creating publicly-available searchable indices of the materials, but not caches or archives of such materials;
- You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure; and
- You will let us know about the inappropriate content of which you become aware. If you find something that violates our Community Guidelines, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the Platform, or any portion of the Platform, without notice, and to remove any content that does not adhere to these Community Guidelines.
DEFINITION AND INTERPRETATION
- The following words used herein have the following definitions and meanings: –
- ‘Authorized Users’ refers to the Client’s employees, agents, contractor, third parties, staffs or any entity that is duly authorized to act on behalf of the Client.
- ‘Client’ refers to you as the receiver of the Services and will also include inter alia, to your employees, agents, contractor, third parties, staffs or any entity that is duly authorized to act on behalf of you.
- ‘Parties’ collectively refers to ‘the Company’ and its employees, agents, contractor, third parties, staffs or any entity that is duly authorized to act on behalf of the Company for the carrying out of the Services as the Service Provider and ‘You’ as the Client and its authorized agents, contractors, employees or any entity duly authorized for and on behalf of you.
- ‘Services’ refers to the package and mail forwarding services on offer by the Company to you from time to time as displayed on the Website (as the case may be) (subject to change).
- ‘Service Provider’ refers to the Company and/or its employees, agent, contractor, third parties, staff or any entity that is duly authorized to act on behalf of the Company for the carrying out of the Services.
- ‘We, Us or Our’ refers to the Company and its employees, agents, contractor, third parties, staffs or any entity that is duly authorized to act on behalf of the Company for the carrying out of the Services.
- ‘You or your’ refers to the Client.
- General terms of the Services
- The Company shall provide the Services to the Client subject to the terms and conditions contained herein or any other reference to documents referred to by the Company to the Client or such other terms and conditions as may be agreed in writing between the Company and the Client.
- The Company shall provide to the Client all Services as specified on the Company’s website.
- Responsibilities, Obligations and Due Diligence
- At the absolute discretion of the Company, it will provide the Client with the Services in its best endeavor to the Client.
- In the event that the Company is unable to provide the Services and/or the Products within a reasonable period from the dates(s) and time(s) and the Company have agreed or notified the Client then the Client will have the rights subject to the terms and conditions contained herein to exercise the Client’s option to wait until the Company is available to start performing the Services.
- In the event that the Company has begun performance of the Services and the Client has in the course of exercising your right of termination of the Agreement pursuant to the provision contained herein, the Client will be liable to pay for any Services incurred by the Company up to the date of termination of the Agreement.
- Without limitation to any of the rights contained herein and contractual remedies, the Company reserves the right to claim for any loses and damages incurred as a result of the termination.
- The Client shall not request the Company to perform Services which are immoral or unlawful in nature. The decision will be at the absolute discretion of the Company.
- The Client shall endeavor to provide the Company with as much detailed information as possible regarding the Services under request for the Company to provide excellent services.
- The Company shall not be responsible for any, without limitations, damages and/or loss of your products when the same is stored at the Company’s premises.
- You are required to register an Account by signing up an account with true, accurate, current and complete information about yourself (the “Registration Information”).
- You acknowledge that the Company is not responsible for third party access to your account that results from theft or misappropriation of your account.
- The Company and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
- In the event that you would like to remove your account with the Company, you are hereby advised to send us an email at [email protected] with your request stated therein. Upon receiving your request, we will process the same as soon as practicable. The removal of your account/profile with the Company will take effect upon the Company providing you with confirmation of the same.
- You acknowledge that the Company is not responsible for third party access to your account that results from theft or misappropriation of your account.
- The Company offers the following payment schedules as per the Website :- (a) ; (b) ; and (c) (collectively referred to as the “Charge”)
- The Company requires payment for Services to be made prior to the performance of Service.
- The Company shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.
- The Company shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client’s request, including costs from unexpected delays, toll charges etc.
- All payments made to the Company via Credit Card transactions are liable to a [*]% handling charge. This handling charge of [*]% is added to the total sum owing to the Company by the Client.
- Export Regulations
- The Client must export products from India pursuant to all applicable rules, regulations and laws of India in respect of export control laws.
- By shipping to your destination address, you shall also comply with all laws, rules and regulations of your destination country.
- The Company ships in accordance to the methods offered on the Website and as per the costs shown on the shipping calculator.
- The Company shall not be held responsible for any of the actual shipping service that is chosen by you.
- Any terms and conditions of the third-party shipping company, e.g. DHL, FedEx, shall bind you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size or volume.
- By engaging our services, you hereby specifically authorize the Company to open the packages if there is a suspicion about content of the package.
- Issuing with Delivery
- You shall be responsible for all issues regarding delivery.
- Termination and Refunds
- After the Parties have entered into the Agreement, refunds may only be requested, subject to the discretion of the Company.
- Any refunds made by the Company will be with reduction of the direct costs including any handling costs, if permitted.
- Without prejudice to any other rights and remedies available, the Company shall have the right to terminate the Agreement for the provision of all or any of the Services upon written notice if the Client commits a serious breach of the terms and conditions contained herein. The Company reserves the right to claim against the Client including but not limited to losses and damages as a result of the termination by the Client.
- On termination for any reason whatsoever, the Client shall immediately make payment to the Company of all and any sums outstanding and owing to the Company.
- In the event that a deposit is paid by the Client, at the sole discretion of the Company, the deposit will be retained by the Company and for the necessary deduction of the Company losses and costs without prejudice to its rights to further claim damages against you.
- The Client acknowledges that a breach by him or her obligations hereunder will cause irreparable harm to the Company, by vitiating the intent and purpose of the transaction contemplated hereby.
- Accordingly, the Client acknowledges that the remedy at law for a breach of its obligations herein will be inadequate and agrees, in the event of a breach of threatened breach by the Client of the provisions herein, the Company shall be entitled, in addition to all available remedies at law or in equity the claim for loss and damages and such claim shall be based on the contractual price of the services notwithstanding a discount applied.
- In the event that the Client breaches this Agreement, it will have forfeited its benefit of the discount provided by the Company (as the case may be) and the Company shall claim in full the original contractual price for the respective services provided or to be provide to the Client.
LIABILITY, EXCLUSION AND LIMITATIONS
- The Company warrants to the Client that it shall use all its reasonable endeavors to provide the Services using reasonable care and skill and as far as reasonably possible, in accordance with the Client’s order.
- The Company will not exclude or limit liability for its negligence or negligent omission which causes personal injury or death.
- The Company shall not be liable for any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect) resulting from the use of Services except where it is expressly determined that a person acting under the direct instruction of the Company has knowingly acted in a negligent manner.
- The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or any other fault of the Client.
- The Company shall not be liable or be deemed to be in breach of the Agreement by reason of any delay in performing, or any failure, any of the Company’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Company’s reasonable control.
- Subject to the provisions of the terms and conditions contained herein, the maximum liability of the Company to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).
DISCLOSURE OF INFORMATION
- Unless the Company receives notice from the Client to the contrary, the Company shall from time to time provide to the Client (by post, telephone or email) such information in relation to the Services that the Company considers may be of interest to the Client.
- The Company may update or modify this Agreement from time to time. If the Company modifies the Agreement during the Services, the modified version will take effect upon the next Service.
- Client may be required to check the update version from time to time after the modified version takes effect, in any event the continued use of the Services shall constitute acceptance of the modified version.
- If any provision of this Agreement is found by any Court of competent jurisdiction to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that this Agreement may otherwise remain in effect.
- Neither Party will be liable for any delay or failure to perform its obligations under the Agreement (except payment obligations) if the delay or failure is due to causes beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or reduction of power or telecommunications or data networks or services, or government act.
- Nothing in the Agreement prevents the Company from disclosing Client information and data to the extent required by law, subpoenas, or court orders, but the Company will use commercially reasonable efforts to notify Client where permitted to do so.
- The Agreement will bind and inure to the benefit of each Party’s permitted successors and assigns. Neither Party may assign the Agreement without the advance written consent of the other party, except that the Company may assign the Agreement without consent to an affiliate or in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of its assets or voting securities.
- The Agreement represents the parties’ complete and exclusive understanding relating to the Agreement’s subject matter. It supersedes all prior or contemporaneous oral communications, proposals and representations with respect to the Company or any other subject matter covered by this Agreement.
GOVERNING LAW, JURISDICTION AND VENUE
- This Agreement is governed by the laws in India without regard to choose or conflict of law rules thereof.
- The Company welcomes your questions or comments regarding the foregoing Terms.
Email : [email protected]
Phone : +91 422 297 8281
- Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party, but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
- The private information you provide on the Website will be used only for its intended purpose.
- By using the Website, you consent to the data practices described hereinafter.
- As a rule, the Company does not collect personal information about you when you visit the Website, unless you choose to provide such information to us. Submitting personal information through the Website is voluntary. By doing so, you are giving the Company your permission to use the information for the stated purpose. However, not providing certain information may result in the Company the inability to provide you with the Services (hereinafter defined in Clause 8).
- If you choose to provide us with personal information on the Website, through methods such as submitting information through our Website, giving the Company a call and/or sending us an email at https://nribazaar.com, we may use that information to help us provide you with information and/or service(s) (collectively referred to as (“the Services”)).
- We may also use the personal information to respond to any of your message(s) and/or feedback(s). The information we may receive from you varies based on what you do when visiting the Website.
COLLECTION OF PERSONAL INFORMATION
- By using the Website and its functions, you may provide basic information such as including but not limited to your name, phone number, address and email address which allows us to send information, provide updates and/or process the type of Services you so desire.
- If you sign up with the Company, we may also collect, inter alia, billing and credit card information.
- The Company encourages you to review the privacy statements of websites you choose to link to from the Company so that you can understand how those websites collect, use and share your information (“Third Party Website”). The Company is not responsible for the privacy statements or other contents on the Third-Party Website outside of the Company’s website.
THE NATURE OF PERSONAL INFORMATION WE COLLECT
- Personal information we collect which you may provide to us includes, inter alia:-
- ‘Identifying information’ (i.e. name, date and place of birth, gender, age);
- ‘Contact information’ (i.e. home / office address, home / mobile / office phone numbers); and
- ‘Financial information’ (i.e. bank account and number, credit card number and details).
- As a rule, you have the right not to provide the foregoing information when dealing with the Company and/or when we provide the Services to you. However, not providing certain information may result in the, inter alia, inability to provide you with the Services.
AUTOMATICALLY COLLECTED INFORMATION
- We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyse this information because it helps us to better design the Website to suit your needs. We may also automatically collect information about the web content you view in the event of a known security or virus threat. The information includes, inter alia:-
- The internet domain name from which you access our website (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from an educational domain);
- The internet protocol (“IP”) address (a unique number for each computer connected to the internet) from which you access our Website;
- The type of browser used to access our Website;
- The operating system used to access our Website;
- The date and time you access our Website;
- The Universal Resource Locators (“URLs”) or address of the pages you visit;
- Your username, if it was used to log in to the Website; and
- If you visited this Website from another website, the URL of the forwarding site.
INFORMATION COLLECTED FOR TRACKING AND CUSTOMIZATION (COOKIES)
- A ‘cookie’ is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies:
- ‘Session’: Session cookies last only if your web browser is open. Once you close your browser, the cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.
- ‘Persistent’: Persistent cookies are saved on a user’s hard drive to determine which users are new to the site or are returning.
USE OF YOUR PERSONAL INFORMATION
- The Company collects and uses your personal information to operate the Website and deliver the Services.
- The Company does not sell, rent or lease its customer list to third parties.
- The Company may, from time to time, contact you on behalf of, including but not limited to, third parties about a offering that may be of interest to you. In those cases, your personal information (i.e. email, name, address, telephone number) is transferred to the third party.
- The Company may share data between/with, inter alia, the third parties to help perform statistical analysis send you email, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these Services to the Company and they are required to maintain the confidentiality of your information.
- The Company may keep track of the website and pages our users visit within the Company, to determine what the Company services are the most popular. The data is used to deliver customized content and advertising within the Company to customers whose behavior indicates they are interested in a subject area.
DISCLOSURE OF YOUR PERSONAL INFORMATION
- Personal information may be disclosed and/or supplied between the third parties. When personal information is disclosed and/or supplied between the third parties all terms and conditions contained herein shall have effect for protecting your personal information.
- Compliance with legal requirements for the enforcement of law, regulations, court orders, subpoena, warrant during a legal proceeding or otherwise may render our need to disclose personal information.
- Personal information may also be used to protect and safeguard the copyright, trademarks, legal rights, intellectual property rights or safety of the Company.
SECURITY OF YOUR PERSONAL INFORMATION
- The Company secures your personal information from unauthorized access, use or disclosure.
CHILDREN UNDER THIRTEEN
- The Company does not knowingly collect personal information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this Website and/or Services.
OPT-OUT & UNSUBSCRIBE
- The Company respects your privacy and gives you an opportunity to opt-out of receiving information in respect of the Services by contacting us at [email protected]
- The Company welcomes your questions or comments regarding the foregoing Terms. Please find us at [email protected]
How do I get started with NRIBAZAAR.com?
Create an account at NRIBAZAAR.com to list your desired products to be sold through NRIBAZAAR.com. Once successfully registered, you can sell products on NRIBAZAAR.com.
Why should I sell with NRIBAZAAR.com?
NRIBAZAAR.com aims at helping the local vendors reach the customer base outside India. Our service is unparalleled in the marketplace. We offer both regional and global shipping at considerable prices.
What are the charges of Selling on NRIBAZAAR.com?
It is completely FREE to list products on NRIBAZAAR.com. We charge only a small category fee plus other fees for the products that you sell. The cost breakdown would be as follows:
Category fee – % varies by category( minimum starts from 7%)
Payment fee – 3%
Fixed fee – 20 rs.
GST – 18%
Who can sell on NRIBAZAAR.com?
All Manufacturer, Wholesaler, Distributor, Retailer who are authorized to sell in India can register as a vendor to sell on NRIBAZAAR.com
What are the documents required to sell on NRIBAZAAR.com?
The following documents are required:
- GSTIN – Not Mandatory during signup
- PAN card- Not Mandatory during signup
- Bank account – Not Mandatory during signup
- KYC documents – Not Mandatory during signup
What are the benefits of selling on NRIBAZAAR.com?
Vendor registered with NRIBAZAAR.com will get a dedicated seller account from which you can outlook all of your listings,orders,payments. Your products has a global outreach expanding your customer base and subsequently gaining more customers.
LISTING YOUR BRAND
How do I start listing my products?
Registration for a vendor account is essential to list and sell products on NRIBAZAAR.com. After successful registration and once you are approved to sell on our site, you can start uploading your products.
How many products can I list? Will I get charged for listing my products on NRIBAZAAR.com?
A minimum listing of one(1) product is required to sell on NRIBAZAAR.com however there is no limit. It is absolutely free to list any number of products on our site.
How do I set price for my products?
The applicable marketplace fee plus a suitable margin can be helpful in deciding the price of the product.
What are required to list the products in your vendor profile ?
To list your products hassle free in NRI BAZAAR, please have the following handy.
- Product Images
- Product Description
- Product Dimensions (LxWxH) and weight (KG)
- Product pickup PINCODE for domestic shipping
Will I get assistance in product listing?
Yes. If needed, we will assist you in listing your products. We will be providing a product listing document for you to provide the required details.
PRICING & PAYMENT
Who decides the price of the product?
The vendor has the complete freedom to decide the price of the products that he/she has listed.
What is the commission fee and how it is charged?
The commission fee is the amount charged to the seller for the handling of product from its collection to its delivery. The commission fee varies from product to product across all categories.
How do I set price for my products?
The applicable marketplace fee plus a suitable margin can be helpful in deciding the price of the product.
How will I get paid? What is the Payment cycle?
All payments are made online upon withdrawal on your vendor dashboard. Our payment cycle is either bi-weekly or monthly depending upon your choice.
ORDER MANAGEMENT & SHIPPING
Who does the packing of the products?
The packing work is to be done completely by the vendor according to the packing standards.
Who takes care of delivery of my products?
NRIBAZAAR.com takes care of the delivery processes like pickup,shipping,tracking and delivery. In some exceptional cases where the zone of seller is not serviceable, the seller can ship it to our warehouse from where the shipping,delivery will be performed by NRIBAZAAR team.
How do I know if I am not inside NRIBAZAAR'S serviceable zone?
You will get to know it while registration where, the details provided by you will be region evaluated for pickup. If your zone seems to be not serviceable, we will intimate you while our service range extends to your zone.
How do I manage my orders on NRIBAZAAR.com?
All your orders can be accessed on the vendor dashboard when you login. When one of your product has been ordered, we will notify you through email after which you can pack the ordered item and inform us for the pickup. Our logistics partner will pick it up from your place.
VENDOR RATING AND FEEDBACK
What is rating and feedback?
After successful delivery of your product, the customer is provided with an option to provide feedback about the product experience and rate it accordingly.
Why is rating important to me?
Rating and feedback can be greatly beneficial for the customer to gain trust and to evaluate the quality of your services.It assists the customer to filter out the fake and fraudulent sellers.
How do I improve my seller rating?
The quality of service and customer rating go hand in hand. So by ensuring that the quality of your product is satisfactory, you can very much improve your seller rating.
How many countries does NRI BAZAAR serves?
Currently, we accept orders from the USA, Canada, UK, Australia, Singapore, Malaysia, UAE, Saudi Arabia, Abu Dhabi. We will be open to other countries soon, please stay tuned to our social media handle – Instagram & Facebook for the latest updates.
Do you accept custom order?
Yes, we do accept custom order or items which are not available at www.nribazaar.com. To know more, please write your queries to [email protected]
When will my order be delivered?
- Usually, it takes 7-10 business days for the order execution from procurement, packaging, shipping, and delivery (excluding customs clearance).
- Orders from the following countries – USA, Canada, UK & the middle east will be delivered between 3- 5 business days from the day of dispatch (excluding customs clearance).
What if I get import/custom duty taxes?
The buyer/importer is solely responsible for the duty taxes which is applied to your order.
Will my package arrive safely without any damage?
We take utmost care in packing the items in your order. Each item is individually bubble wrapped to avoid spills/breakage. We also use a high-quality cardboard box to protect the contents. Customs authority has the right to inspect any imported packages if your package is selected for inspection, how they would re-pack the items is beyond our control.